- You have to raise an exchange request within 10 days of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available and we will arrange for the pick up from your doorstep.
- Once we have it with us, we will ship the replacement product to you within 5-7 working days. Please note KARAGIRI will arrange for the pick up from your door step
- Exchange is not possible if the saree has fall and edging done to it
- Exchange would not be accepted if the product was customized
- If you want to exchange the product you ordered for with another
product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
- If you want to exchange your product with another product of
lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of credit note.
- Return or exchange of the exchanged product is not possible.
- No discount will be given on exchange orders.
How to use STORE CREDIT :
1) The STORE CREDIT will have 3 months of Validity from the date of creation.
2) The STORE CREDIT has to be used in one Go for the order .
3) You have to apply the store credit on the checkout page.
4) Once opted for the STORE CREDIT you cannot opt for REFUND.
1. If unfortunately you wish to cancel the order, please do it before your order gets shipped.
2. If you cancel your order before your order gets shipped, we will refund the amount with 5% deduction from the whole amount as there will be PayPal transaction fees charged .
3. If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt on firstname.lastname@example.org. The shipping charges for sending the product back has to be borne by the customer. 5% of PayPal transaction amount will be deducted from the refund.
4. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us .
5. The amount refunded to you would be only for the products.
6. We unfortunately do not have exchange policy for the international customers.
7. Once the product goes into customization process the order cannot be cancelled.
8. For Returns - Freight charges and custom duty to be borne by the customer.